Shipping policy
Shipping Policy
Effective date: August 28, 2026
1. Where we ship
At launch, Midwest Beats accepts merchandise orders for delivery within the United States only. Orders to destinations outside the United States are not offered at launch. A future expansion to other destinations will require an updated shipping policy and checkout configuration before orders are accepted.
2. Made-to-order fulfillment
Each merchandise item is made to order. Midwest Beats uses Printful as its third-party print-on-demand production and fulfillment provider. Printful is not the seller; Midwest Beats remains responsible for the customer order.
Production time and carrier transit time are separate. The estimated delivery information shown at checkout or in the order confirmation is based on the information available for the selected product, destination, production network, and carrier. It is an estimate, not a guaranteed arrival date unless Midwest Beats expressly labels a service as guaranteed.
Because a verified permanent production-time promise has not been established for every order condition, this policy does not state a fixed number of production days. Customers should rely on the estimate presented for their specific order. Midwest Beats will maintain a reasonable basis for shipment representations and will update customer-facing estimates when operational information changes.
3. Shipping charges
The current launch configuration provides Printful free shipping for eligible United States orders. The shipping amount actually displayed at checkout controls for the submitted order. Any future rate, service, or promotion change will apply prospectively and will not increase the shipping price of a confirmed order.
4. Shipment confirmation and tracking
When tracking is available, it is normally sent to the email address used at checkout after the carrier receives shipment information. Tracking scans can lag behind physical movement, particularly soon after a label is created or during peak periods.
Customers should review the delivery estimate and tracking first. If tracking does not update for an unusual period, shows delivery to the wrong location, or the package has not arrived by the estimated delivery date, email midwestbeatsproducer@gmail.com with the order number. We will investigate credible reports with the fulfillment provider or carrier rather than automatically treating a carrier scan as conclusive in every circumstance.
Reliable proof of delivery to the correct address may be considered when evaluating a claim, but it does not excuse a seller-address error, credible misdelivery, loss, or a remedy required by law.
5. Address accuracy and corrections
Customers must provide a complete and accurate name and delivery address. Email midwestbeatsproducer@gmail.com immediately if an address correction is needed. We will make a reasonable effort to update it, but changes are not guaranteed after production begins and generally cannot be made after shipment.
If Midwest Beats or its fulfillment provider causes an addressing error, we will provide an appropriate remedy without charging the customer for replacement shipping when applicable law places responsibility on us. If a package is returned because of a customer-entered address error, refusal, or failure to claim it, reasonable reshipping costs may apply where lawful and only if the item is recovered and eligible for reshipment.
6. Returned-to-sender and unclaimed packages
If we receive notice that a package was returned to sender, we will attempt to contact the customer using the order information. The customer should respond within 30 days after our notice.
Reshipment depends on recovery of the item and operational availability and is not guaranteed. Print-on-demand returns may be donated, disposed of, or otherwise become unavailable if not addressed promptly. If the package is recoverable, we will explain available options and any reasonable customer-caused reshipping charge before taking action. No customer-caused charge applies to an error attributable to Midwest Beats, our fulfillment provider, or the carrier when applicable law places responsibility on us.
If the item is no longer recoverable, we will evaluate the cause and provide any remedy required by applicable law. This procedure does not limit nonwaivable rights.
7. Shipment delays and cancellation rights
If we cannot ship within the time stated when the order was placed, or within 30 days if no shipment time was stated, Midwest Beats will provide the notice and options required by applicable law. Depending on the circumstances, the customer may be asked to consent to a revised shipment date or may cancel the unshipped order for a prompt full refund.
If required consent is not obtained, we will cancel and promptly refund the affected unshipped order as required by law. We will not treat silence as consent when the law requires affirmative consent, and a general warning that delays may occur does not replace a legally required delay notice. A required monetary refund will not be replaced by store credit, a coupon, or a gift card without the customer's valid agreement.
8. Carrier disruptions
Weather, natural events, labor disruptions, peak demand, incorrect addresses, security screening, and carrier network conditions may affect delivery. These circumstances do not authorize indefinite delay and do not eliminate shipment-delay notices, cancellation rights, refunds, or other remedies required by applicable law.
9. Lost, damaged, or misdelivered packages
Email midwestbeatsproducer@gmail.com within 30 days after the estimated delivery date for a package that has not arrived, or within 30 days after delivery for a package or product that arrived damaged. Include the order number and available supporting information. Photographs should be included when reasonably available and relevant, but are not required when the nature of the problem makes them impossible.
We will review tracking, address records, fulfillment information, and other evidence. An appropriate remedy for a validated claim is ordinarily a replacement or refund, subject to applicable law and the Return and Refund Policy.
10. Contact and nonwaivable rights
Shipping support is available by email at midwestbeatsproducer@gmail.com. Public support is email-only.
Nothing in this Shipping Policy limits a warranty, refund, cancellation right, or consumer remedy that cannot be waived or limited under applicable law.