Return and Refund Policy

Effective date: August 28, 2026

1. Scope and made-to-order products

Midwest Beats is Steady Flow, LLC d/b/a Midwest Beats. Our merchandise is made to order after a customer places an order. Because each item is produced for a specific order, we ordinarily do not accept returns or exchanges based solely on change of mind, a customer selecting the wrong size or color, or other buyer-preference reasons.

Please review the product description, available images, color selection, and size information before ordering. This made-to-order rule does not apply to damaged, defective, misprinted, incorrect, materially nonconforming, lost, unshipped, or delayed merchandise when a refund or other remedy is required by this policy or applicable law.

2. Problems covered by this policy

Please contact us if an item:

- arrives damaged;

- has a manufacturing or printing defect;

- is materially misprinted;

- is materially different from its product description;

- is the wrong item, design, color, or size compared with the confirmed order;

- is missing from the package;

- is credibly lost in transit; or

- is not shipped within the represented shipment time and is subject to cancellation or refund rights under applicable law.

Product images and digital mockups are intended to represent the product. Minor, commercially reasonable differences in screen color, garment dye lot, fabric texture, print placement, or print appearance can occur in made-to-order production and ordinarily are not defects. This allowance does not excuse a wrong garment, wrong design, substantial color or placement error, material misdescription, damage, or other material nonconformity.

3. How and when to make a claim

For a damaged, defective, misprinted, materially nonconforming, or incorrect item, please email midwestbeatsproducer@gmail.com within 30 days after delivery. For a package that has not arrived, please email us within 30 days after the estimated delivery date shown for the order.

Include:

- the order number;

- the name and email used for the order;

- a clear description of the problem; and

- clear photographs of the item, shipping label, and packaging when reasonably available and relevant.

Photographs are not an absolute condition when they are unavailable or inappropriate, such as for a package that never arrived or when a disability or other circumstance makes photographs impracticable. We may request other reasonable information needed to investigate the claim.

These claim windows help us investigate promptly with our fulfillment and delivery providers. They do not limit any right that cannot be waived or limited under applicable law.

4. Review and remedies

Midwest Beats, not Printful, handles customer claims. We may verify order records, production records, tracking, delivery information, and the evidence supplied. We may also ask the customer to preserve the item and packaging while the claim is reviewed.

If we validate a covered claim, we will provide an appropriate remedy, ordinarily a replacement or refund. Where applicable law requires a particular remedy or gives the customer a choice, that law controls. We will not require a customer to pay replacement shipping for an error caused by Midwest Beats, our fulfillment provider, or the carrier when the law places responsibility on us.

Do not mail an item to Midwest Beats, Printful, or any other address unless Midwest Beats first provides written return instructions. Unauthorized returns may not be accepted, processed, or recoverable. A return is not always required for an approved claim.

5. Customer-selected size, color, and preference

We ordinarily do not refund or exchange a correctly made and delivered item because the customer:

- changed their mind;

- ordered the wrong size or color;

- no longer wants the item; or

- expected a minor variation that is commercially reasonable for the garment or print process.

This limitation does not affect remedies for material nonconformity, an inaccurate description, a seller or fulfillment error, or rights that applicable law does not permit us to limit.

6. Order changes and cancellations

Email midwestbeatsproducer@gmail.com as soon as possible to request an order cancellation, address correction, size change, or color change. Because production may begin quickly, requests are not guaranteed. Once production has started, the item may no longer be changeable or cancellable for a preference reason.

This production rule does not limit a customer's right to cancel an unshipped order because of a qualifying shipment delay, or any other nonwaivable cancellation right.

7. Incorrect addresses, refused delivery, and unclaimed packages

Customers are responsible for entering a complete and accurate delivery address. If a package is returned because of a customer-entered address error, refusal, or failure to claim it, we will try to notify the customer using the order contact information.

If the item is recovered and eligible for reshipment, the customer may be responsible for the reasonable cost of reshipping when the return was customer-caused and the charge is permitted by law. No such charge applies when Midwest Beats, our fulfillment provider, or the carrier caused the addressing or delivery error and applicable law places responsibility on us.

Customers should respond within 30 days after our return notification. Recovery and reshipment are not guaranteed; returned print-on-demand items may cease to be available for reshipment if they are not claimed promptly. If an item cannot be recovered, we will evaluate the circumstances and provide any remedy required by applicable law. This section does not transfer to the customer a loss that the law assigns to the seller.

8. Refund method and timing

Approved monetary refunds are issued to the original payment method unless the law requires another method or the customer and Midwest Beats expressly agree otherwise. Midwest Beats will initiate an approved refund promptly. Financial institutions and payment processors may require additional time to post it.

When a full monetary refund is legally required, including for a qualifying canceled unshipped order, we will not substitute store credit, a coupon, or a gift card without the customer's valid agreement.

Shipping charges and taxes will be refunded when required by law or when included in the approved remedy. We do not promise reimbursement of costs that were not paid to Midwest Beats unless applicable law requires it.

9. Card disputes and duplicate recovery

We encourage customers to contact us so we can try to resolve a problem quickly. Contacting us is optional and is not a prerequisite to exercising any lawful billing-error, card-dispute, or chargeback right. Customers must not knowingly make false claims or seek duplicate recovery for the same loss. If overlapping refunds or credits occur, we may work with the customer and payment provider to correct the duplicate while preserving all nonwaivable rights.

10. Nonwaivable rights and contact

Nothing in this policy limits any warranty, remedy, billing right, or consumer right that cannot be waived or limited under applicable law.

For return and refund questions, email midwestbeatsproducer@gmail.com. Public customer support is provided by email only.